Performance Analytics Director
Tasks
- Build performance dashboards and scorecards
- Deliver executive insights and narratives
- Develop analytics strategy
- Drive analytics automation and AI models
- Ensure data integrity and governance
- Establish KPI measurement framework
- Evaluate call flows and staffing performance
- Implement predictive demand and risk models
- Improve analytics data architecture
- Lead analytics team development and performance
- Lead root cause analysis
- Perform forecasting for volume and staffing
- Recommend actions to improve efficiency and service levels
- Standardize reporting cadence
- Unify data sources across CRM WFM QA and feedback
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Artificial Intelligence | Automation | Business Intelligence | Capacity Planning | Cause analysis | Data Governance | Data Integrity | Data Modeling | Data Visualization | Forecasting | KPI Management | Looker | Power BI | Predictive Analytics | Root Cause Analysis | Root cause | SQL | Tableau | Workforce Management | Workforce capacity planning
Education
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