Automation Solutions Manager
Salt Lake City, UT, United States
USD 90K-134K (estimate) Mid-level Full Time
Tasks
- Analyze customer journey and identify friction
- Define and track CX KPIs
- Deploy predictive machine learning models
- Design conversational flows and automated touchpoints
- Equip agents with next best action recommendations
- Implement omnichannel routing strategies
- Integrate AI tools with CRM and contact center systems
- Lead AI and automation strategy
- Lead change management for customer service teams
- Manage vendor relationships
- Optimize AI models and automated workflows
- Pilot and implement conversational AI
- Use speech and text analytics
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | CRM | Contact Center Technology | Contact center | Conversational AI | Customer Relationship Management | Customer relationship | Data analytics | Generative AI | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Omnichannel | Predictive Analytics | Predictive routing | Relationship Management | Speech Analytics | Text Analytics
Education
N/A
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