Benefit Services Senior Leader - Group Fulfillment
Denver, CO; Chicago, IL; Phoenix, AZ
USD 119K-154K Senior-level Full Time
Tasks
- Coach managers and specialists
- Define AI vision and automation roadmap
- Develop operational objectives policies work plans
- Drive timeliness accuracy completeness for benefits fulfillment
- Improve workflows with AI integration
- Lead group fulfillment operations
- Manage capacity planning and headcount
- Manage costs and capacity
- Manage performance cycles and calibration
- Monitor dashboards and operational SLAs
- Own playbook for organizational change communication
- Run cross functional coordination with onboarding benefits advisors and carrier partners
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Automation | Budget Management | Capacity Planning | Change Management | Coaching | Cross-functional | Cross-functional leadership | Dashboards | Data Analysis | Functional leadership | Operational Strategy | Performance Management | Policy Development | Service Level | Service Level Agreements | Workflow design
Education
N/A
Roles
Regions
Countries
States
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