Director of CRM and Data Analytics
Philadelphia, PA, United States
USD 120K-145K Executive-level Full Time
Tasks
- Analyze complaints and compliments
- Analyze passenger behavior
- Build dashboards and reports
- Coordinate cybersecurity compliance
- Coordinate data collection and storage
- Develop customer data strategy
- Ensure data governance and privacy compliance
- Identify service gaps
- Implement CRM systems
- Lead CRM strategy
- Measure guest program effectiveness
- Oversee guest feedback channels
- Partner with cross-functional teams
- Run performance reporting cycles
- Support guest experience initiatives
Perks/Benefits
- Comprehensive health coverage
- Discounted medical plan
- Free public transportation
- Paid Holidays
- Paid parental leave
- Paid sick leave
- Paid vacation
- Public service loan forgiveness
- Resident requirement within six months
- Retirement savings options
- Tuition discounts
- Wellness program
Skills/Tech-stack
Business Intelligence | Customer Relationship Management | Customer relationship | Customer satisfaction | Cybersecurity | Dashboarding | Data Governance | Data Quality | Data Visualization | Data analytics | Forecasting | Performance Tracking | Privacy Compliance | Relationship Management | Segmentation
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Regions
Countries
States
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