Senior Manager, CX Analytics
Tasks
- Apply anomaly detection to KPIs
- Automate contact driver clustering
- Build dbt models
- Build semantic layers
- Categorize voice of consumer with NLP
- Create governed metric definitions
- Define CX analytics strategy
- Design CX data marts
- Embed AI into CX insight workflows
- Enable self-service analytics
- Engineer trusted CX datasets
- Ensure testing and production quality
- Evaluate Snowflake native AI capabilities
- Extract transcript themes
- Optimize SQL performance
- Refactor legacy reporting into data products
- Standardize global CX metrics
- Summarize insights with LLM
- Write advanced SQL transformations
Perks/Benefits
- 401k matching
- Dental insurance
- Disability insurance
- Employee stock purchase program
- Flexible spending accounts
- Health savings account
- Life insurance
- Medical insurance
- Paid time off
- Parental leave
- Product Discounts
- Referral program
- Vision insurance
Skills/Tech-stack
AI for analytics | Anomaly Detection | Contact center | Contact center operations | DBT | Data Governance | Data Marts | Data Modeling | LLM | Language Processing | Machine Learning | Metric Standardization | NLP | NLP classification | Natural Language | Natural Language Processing | Quality Assurance | SQL | Semantic layer | Snowflake | Voice of the Consumer | Window Functions
Education
N/A
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