Senior Manager, CX Analytics
Tasks
- Apply anomaly detection to KPIs
- Automate contact driver clustering
- Build dbt models
- Build semantic layers
- Categorize voice of consumer with NLP
- Create governed metric definitions
- Define CX analytics strategy
- Design CX data marts
- Embed AI into CX insight workflows
- Enable self-service analytics
- Engineer trusted CX datasets
- Ensure testing and production quality
- Evaluate Snowflake native AI capabilities
- Extract transcript themes
- Optimize SQL performance
- Refactor legacy reporting into data products
- Standardize global CX metrics
- Summarize insights with LLM
- Write advanced SQL transformations
Perks/Benefits
- 401k matching
- Dental insurance
- Disability insurance
- Employee stock purchase program
- Flexible spending accounts
- Health savings account
- Life insurance
- Medical insurance
- Paid time off
- Parental leave
- Product Discounts
- Referral program
- Vision insurance
Skills/Tech-stack
AI for analytics | Anomaly Detection | Contact center | Contact center operations | DBT | Data Governance | Data Marts | Data Modeling | LLM | Language Processing | Machine Learning | Metric Standardization | NLP | NLP classification | Natural Language | Natural Language Processing | Quality Assurance | SQL | Semantic layer | Snowflake | Voice of the Consumer | Window Functions
Education
N/A
Related jobs
-
Generative AI | Language Models | Large Language Models | Machine Learning | Program ManagementSenior-level Full TimeSeattle, Washington, USA6h ago
-
Director, Data Governance & Observability USD 165K-190KAPI Design | Alerting | Automated testing | CI/CD | DashboardsExecutive-level Full TimeNew York, NEW YORK, United States10h ago
-
Data Science Manager, AI Products USD 230K-280KAWS Bedrock | AWS Bedrock AgentCore | Agentic AI | Agents SDK | Bedrock AgentCore401k match | Employee assistance program | Flexible paid time off | Flexible spending accounts | Health insurance coverageSenior-level Full TimeNew York, NC R12h ago
-
Manager, Marketplace Partner Analytics USD 110K-115KCapacity Planning | Data analytics | Demand Planning | Ecommerce | Excel401k retirement program | Dental insurance | Disability insurance | Employee assistance program | Employee discountMid-level Full TimeJericho, NY, United States12h ago
-
Analytics Engineer USD 60K-75KDBT | Data Architecture | Data Modeling | Data Pipelines | Data Quality401k employer match | Medical/Dental/Vision | Paid Holidays | Paid parental leave | SabbaticalMid-level Full TimeBoulder, Colorado, United States14h ago
-
Director, Client Analytics USD 150K-170KAdvertising analytics | Campaign Measurement | DSP | Dashboarding | Data Storytelling401k match | Advanced education support | Career development | Health and wellness allowance | Hybrid work optionsExecutive-level Full TimeNew York, New York14h ago
-
BigQuery | Curriculum Development | Data Governance | Data Lakehouse | Data ModelingAsynchronous hiring process | Part-time hoursSenior-level Part TimeBoston, US16h ago
-
Manager, Data Quality Engineering USD 140K-160KAutomated testing | Azure Data | Azure Data Factory | Azure Data Lake | CI/CD401k matching | Adoption Assistance | Childcare tuition discounts | Company bonus | Employee stock purchase discountMid-level Full TimeAnn Arbor, MI, United States17h ago
-
Classification Algorithms | Data Analysis | Deep learning | Language Models | Language ProcessingSenior-level Full TimeSan Jose, California, United States18h ago
-
Associate Director, Integrated Analytics - Asundexian USD 143K-214KAI | Claims data | Claims data analysis | Competitive Analysis | Data AnalysisDental insurance | Health insurance | Paid time off | Relocation assistance | Retirement planMid-level Full TimeWhippany, New Jersey, US21h ago
-
Attribution Modeling | Causal Inference | Customer Lifetime Value | Customer Segmentation | Difference-in-differences401k match | Annual bonus | Company equipment provided | Company subsidized medical dental and vision | Disability benefitsSenior-level Full TimeAtlanta, GA preferred, Remote R1d ago
-
Data & Analytics Product Manager USD 150K-175KAI readiness | Analytics | Data Governance | Data Quality | FintechSenior-level Full TimeSt Petersburg, FL, US1d ago
-
Product Strategy Quant Analytics-Senior Associate USD 150K-200KAWS | Apache Spark | Cloud Data | Cloud Data Pipelines | Data PipelinesBackup childcare | Equal opportunity employer | Financial coaching | Health care coverage | Mental health supportSenior-level Full TimeDelaware, OH, United States1d ago
-
Senior Analytics Engineer USD 189K-316KAI | API Integration | C Sharp | Data Quality | Data WarehouseSenior-level Full TimeDurham Blackwell Street, United States1d ago
-
Advanced Analytics Manager USD 117K-209KAzure | Business Intelligence | Dashboarding | Data Governance | Data ModelingMid-level Full TimeCambridge - B3 Crossing, United States1d ago
-
Manager - Reporting and Analytics USD 163K-224KArtificial Intelligence | Data Modeling | Data Visualization | Data Warehousing | ERP systemsDental insurance | Disability benefits | Health insurance | Health savings account | Life insuranceSenior-level Full TimeUS, Minnesota, Maplewood, United States1d ago
-
Associate Director, Computational Biology USD 180K-240KAgent-based | Agent-based modeling | Bioinformatics Databases | Cell biology | D3JS401k | Dental insurance | ESPP | Employee wellness | Medical insuranceMid-level Full TimeSilver Spring, MD, United States1d ago
-
Manager, Data Science USD 60K-75KAttribution | Data Mining | Data Preparation | Data Transformation | Explainable AIHybrid work model | Visa sponsorshipMid-level Full TimeMalvern, PA, United States1d ago
-
Manager, Data Science USD 91K-118KData Products | Elasticsearch | Experimentation | Language Processing | Machine LearningHealth benefits | Wellness benefitsMid-level Full TimeDetroit - One Campus Martius, United …1d ago
-
Analytics Consultant USD 61K-136KDatabricks | Power BI | Project Management | Python | R401k savings plan | Annual incentive bonus plan | Disability insurance | Employee assistance program | Paid HolidaysSenior-level Full TimeChicago Illinois HQ (300 E. Randolph …1d ago
-
Senior Manager, Analytics & Insights USD 82K-182KData Modeling | Data Visualization | Data Warehousing | Python | Query OptimizationHybrid work environment | Medical, dental, and vision coverage | Paid time off | Retirement savings options | Wellness programsSenior-level Full TimeHartford-Farmington Ave Atrium, United States1d ago
-
Sr. Engagement Manager, AI Solutions Delivery USD 116K-207KAI Governance | Artificial Intelligence | Bias monitoring | Data Literacy | Data QualitySenior-level Full TimeUSA, CA, Pleasanton, United States1d ago
-
Supervisor - Revenue Analytics and Reporting USD 87K-124KDashboarding | Data Modeling | Data Validation | Databricks | Excel401k match | Employee assistance program | Flexible spending account | Health savings account | Paid HolidaysMid-level Full TimeHolman - 2001 Bishops Gate Blvd, …1d ago
-
Sr Manager, Data Analytics USD 159K-236KAnalytics governance | Anomaly Detection | Business Intelligence | Dashboard Design | Data ComplianceAnnual performance bonus | Equity incentive plans | Flexible hybrid work model | Healthcare coverage | Mental health resourcesSenior-level Full TimeUSA - New York - New …1d ago
-
Director, Analytics & Data Science USD 163K-293KAdvanced Analytics | Agile | Attribution Analysis | Budget Management | CDPDental insurance | Disability coverage | Discounted tuition | Flexible paid time off | Flexible spending accountExecutive-level Full TimeSalt Lake City Office, United States1d ago