Mainframe Technical Support Engineer - Storage Management
USA-TX Plano Legacy Drive Suite 700, United States
USD 73K-117K Mid-level Full Time
Tasks
- Analyze customer data to identify potential solutions
- Apply knowledge centered service processes
- Communicate business impact to development
- Coordinate aged and escalated issues
- Identify barriers to upgrade or deployment
- Investigate complex defects using logs and traces
- Lead aged issue follow up coaching
- Maintain case hygiene
- Participate in severity 1 weekend on call rotation
- Provide technical support for mainframe storage management issues
- Replicate issues in lab environment
- Share configuration best practices
Perks/Benefits
- 401K company matching
- Company-Paid Holidays
- Employee assistance program
- Employee stock purchase program
- Medical, dental, and vision plans
- Paid family leave
- Paid sick leave
- Paid vacation
Skills/Tech-stack
Backup and Restore | DFHSM | DFSMS | Disk Backup and Restore | Disk backup | IBM ZOS | IBM zVM | IBM zVSE | IDCAMs | IEBCOPY | IEBGENER | ISPF | JCL | Knowledge-centered service | Lab replication | Mainframe Storage | Mainframe storage management | RMM | Rexx | SMP/E | Storage management | USS | ZOSMF
Education
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