Security Administration Services (SAS) - Officer
Tasks
- Coach and train helpdesk agents
- Conduct quality reviews
- Ensure compliance with security policies
- Handle access and security administration requests
- Identify operational risks and control gaps
- Maintain knowledge articles and SOPs
- Manage escalations and incidents
- Monitor queue performance
- Produce helpdesk reporting
- Supervise helpdesk operations
Perks/Benefits
Skills/Tech-stack
Access provisioning | Audit Support | Incident Management | Knowledge Management | Performance Metrics | Quality Assurance | Queue management | Security Compliance | ServiceNow | Technical Support | Ticketing system
Education
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