VP, Head of AI & Digital Experience
Whitehouse Station, NJ, United States
USD 153K-187K Executive-level Full Time
Tasks
- Build AI capability library for CX digital and marketing
- Build VOC NPS and sentiment tracking and action plans
- Build audience segmentation and lookalike modeling
- Build lead scoring and churn prediction
- Build on site search and recommendation engines
- Coach teams to adopt and extend reusable AI skills
- Collaborate with product engineering data operations risk and business leaders
- Create AI drafted support responses and agent copilots
- Create generative copy and creative variants
- Define AI strategy across analytics ML and generative AI
- Develop generative AI solutions
- Develop next best action and session intent prediction
- Develop self service voice and chat assistants
- Enrich metadata
- Establish responsible AI governance evaluation and monitoring
- Forecast campaign performance and optimize campaigns
- Generate post interaction summaries for trends and action plans
- Implement SEO and AEO content strategy
- Implement automated ticket triage and routing
- Implement conversational product discovery and personalization
- Own AI Development Life Cycle from ideation to value measurement
- Perform A B test analysis and content tagging
- Prototype deploy harden AI ML solutions
- Tie initiatives to business metrics
- Translate business problems into scoped technical solutions
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | AI Governance | Artificial Intelligence | Audience Segmentation | B testing | Churn Prediction | Customer Experience | Data pipeline | Data pipeline troubleshooting | Generative AI | Intent Prediction | Language Processing | Lead Scoring | Lookalike modeling | Machine Learning | Model Evaluation | Monitoring | Natural Language | Natural Language Processing | Next Best Action | Pipeline troubleshooting | Recommendation Systems | SEO | Search & Ranking | Sentiment Analysis | Software Architecture
Education
N/A
Roles
AI | AI Engineer | Artificial Intelligence | Engineer | Head | Head of AI | VP | VP Artificial Intelligence
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