(Junior) Customer Service Training & Quality Manager (all gender) (Schwerpunkt Chatbot)
Tasks
- Analyze chat solution metrics
- Create reporting and success tracking
- Create training materials
- Define improvement actions for external communication
- Develop training and onboarding programs
- Monitor chat performance
- Optimize knowledge base processes
- Partner with development team
- Support cross department customer service projects
- Support quality control and continuous improvement
Perks/Benefits
- Company pension
- Employee assistance program
- Employee discounts
- Fitness benefits
- Health services
- Jobrad
- Meal pass
- Mobile office days
- Public transit subsidy
- Vacation days
Skills/Tech-stack
Chatbot | Customer Service | Customer support | Data Analysis | English | Instructional Design | Knowledge Base | Knowledge base management | Live chat | Microsoft Office | Performance Monitoring | Quality management | Reporting | Training Development
Education
N/A
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