Expert Operations Technology and Analytics
Islamabad, Islamabad Capital Territory, Pakistan
USD 141K-202K (estimate) Senior-level Full Time
Tasks
- Build analytics frameworks
- Configure IVR platforms
- Contribute to technology roadmaps
- Create operational dashboards
- Design IVR solutions
- Ensure data integrity and governance
- Evaluate AI solutions and vendors
- Evaluate voice biometrics
- Identify AI use cases for operations
- Integrate operations systems via APIs
- Maintain system uptime standards
- Manage vendor performance
- Optimize IVR performance
- Prepare senior leadership materials
- Resolve integration gaps
- Support human in the loop AI deployment
- Support operations technology governance
Perks/Benefits
- Continuous learning and development
- Cross-functional collaboration
- Inclusive work environment
- Professional culture
Skills/Tech-stack
AI | API Integration | Analytics | Avaya | Conversational AI | Data Governance | Data Integrity | Ericsson | Genesys | Huawei | Human-in-the-loop | IVR | Language Models | Large Language Models | Power BI | Self-Service | Self-service automation | Service automation | System Integration | Tableau | The Loop | Voice Biometrics
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