Senior Specialist Technical Support – Product Data Platform
IND - Telangana - Hyderabad (Hitec City Raidurg), India
R
INR 2000K-2772K (estimate) Senior-level Full Time
Tasks
- Collaborate with business users and stakeholders
- Coordinate resolution with technical teams
- Coordinate testing and deployment
- Drive continuous improvement initiatives
- Ensure data integrity and governance compliance
- Escalate critical issues
- Maintain support documentation and SOPs
- Manage incident lifecycle
- Manage release cycles and feature updates
- Manage user roles and access controls
- Monitor system performance and identify issues
- Own platform support and maintenance
- Provide technical support to end-users
- Support product data workflows and data mapping
Perks/Benefits
Skills/Tech-stack
Bug tracking | Cause analysis | Code Development | Data Governance | Data Management | Data Migration | Data Quality | Enterprise Resource Planning | Incident Management | Jira | Low Code | Low code development | Master Data | Master Data Management | PowerApps | Release Management | Resource Planning | Root Cause Analysis | Root cause | SAP | SAP Data Migration | SAP Enterprise Resource Planning | SAP Master | SAP Master Data | SAP Master Data Management | SAP S4HANA | SAP data | ServiceNow | Ticketing systems
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