Assistant.e Responsable de Nuit H/F - Pullman Paris Montparnasse 4*
Tasks
- Anticipate guest needs
- Conduct service quality audit
- Control guest cardex and invoices
- Coordinate arrivals and departures
- Decide during crisis situations
- Enforce service standards
- Ensure customer satisfaction
- Handle customer complaints
- Manage accounting night audit procedures
- Manage guest relations
- Organize group arrivals
- Prepare night reports
- Record and route customer complaints
- Supervise night reception operations
- Support room inventory for revenue
- Update guest profiles in hotel systems
Perks/Benefits
- 13th month pay
- Accor Employee Discounts
- Company restaurant discounts
- Health insurance coverage
- Meal allowance
- No Split Shifts
- Transit Pass Reimbursement
- Two consecutive days off
Skills/Tech-stack
Chinese | Complaint handling | Crisis management | Customer Service | Decision Making | English | French | Hospitality Management | Inventory Management | Leadership | Microsoft Office | Opera | Operational decision making | Revenue Maximization | Service Standards | Spanish | Team Management
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