Digital Transformation, Chatbot Evaluator and Live Agent - Student Assistant
Southern California, San Bernardino - San Bernardino Campus
USD 32K-32K Entry-level Full Time
Tasks
- Analyze chatbot confidence indicators
- Assess data grounding reliability
- Collaborate with campus departments
- Communicate updates to supervisors
- Cross check responses against official university sources
- Document issues during live support
- Document recurring chatbot issues
- Evaluate chatbot interactions
- Recommend AI improvements
- Support live agent user inquiries
- Test chatbot with student scenarios
- Track chatbot performance patterns
- Validate chatbot response accuracy
- Verify links and referenced sources
Perks/Benefits
Skills/Tech-stack
Analytical Thinking | Best practices | Cloud Computing | Data Accuracy | Data Validation | Google Sheets | Information verification | Language Processing | Natural Language | Natural Language Processing | Reporting dashboards | Retrieval-Augmented Generation | Security best practices | Spreadsheets
Education
N/A
Roles
Assistant | Chatbot Evaluator | Evaluator | Student | Student Assistant
Regions
Countries
States
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