Lead Technical Support Engineer - Power Conversion and Storage Solutions
Tasks
- Communicate customer feedback internally
- Conduct technical reviews and site visits
- Coordinate with service teams for issue resolution
- Document field findings and resolutions
- Drive cross functional alignment on customer commitments
- Lead technical discussions for issue resolution
- Maintain records of open issues and performance trends
- Manage and track fault reports to closure
- Monitor system performance trends
- Perform root cause analysis and troubleshooting
- Produce technical documentation and reports
- Provide post commissioning technical support
- Provide remote and onsite technical support
- Serve as lead technical point of contact
Perks/Benefits
Skills/Tech-stack
Battery Energy Storage | Battery Energy Storage System | Cause analysis | Commissioning | Customer Technical Support | Energy Storage System | Fault reporting | Functional testing | Power Conversion | Power Supply | Power electronics | Power inverter | Rectifier | Root Cause Analysis | Root cause | Storage System | System Integration | Technical Support | Technical documentation | Uninterruptible Power Supply
Education
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