Application Production Support Engineer - Generative AI Tools
TOWER B, EON FREE ZONE II, India
INR 1753K-3000K (estimate) Senior-level Full Time
Tasks
- Automate support tasks
- Collaborate with engineering teams
- Contribute to continuous improvement
- Coordinate with stakeholders
- Create runbooks
- Diagnose production issues
- Document incidents
- Escalate incidents
- Identify data inconsistencies
- Implement fixes
- Investigate performance bottlenecks
- Maintain knowledge base
- Manage incidents
- Monitor application health
- Perform root cause analysis
- Prevent recurring issues
- Proactively address issues
- Resolve API errors
- Support on-call rotation
- Track metrics and anomalies
- Update troubleshooting guides
Perks/Benefits
Skills/Tech-stack
API Error Troubleshooting | AWS | Anomaly Detection | Application Monitoring | Automation | Azure | Bash | Cause analysis | Cloud Computing | Cloud platform | Containerization | Data inconsistency analysis | Datadog | DevOps | Development Lifecycle | Docker | Documentation | Error troubleshooting | Generative AI | Google Cloud | Google Cloud Platform | Grafana | Incident Management | Kubernetes | MLOps | Machine Learning | Prometheus | Python | Root Cause Analysis | Root cause | Runbooks | Scripting | Software Development Lifecycle | Software development | Transformers | Troubleshooting
Education
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