Customer Experience Analytics Manager (m/f/d)
Tasks
- Communicate insights to technical and non-technical audiences
- Define customer experience and operations performance frameworks
- Develop executive dashboards and scorecards
- Develop predictive analytics and sentiment analysis solutions
- Drive AI enabled analytics adoption
- Ensure high quality data with data governance teams
- Govern KPI measurement methodologies
- Implement intelligent automation and self service reporting
- Optimize Power BI reporting solutions
- Set reporting requirements and KPIs with stakeholders
- Translate data into business insights
Perks/Benefits
Skills/Tech-stack
AI-enabled | AI-enabled analytics | Business performance | Business performance management | DAX | Data Engineering | Data Governance | Executive reporting | Intelligent Automation | KPI governance | Performance Management | Power BI | Power Query | Predictive Analytics | SQL | Self-Service | Self-service reporting | Sentiment Analysis | Service Reporting
Education
N/A
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