Supervisor, Fulfillment & Customer Service
Tasks
- Assign customer service complaints
- Communicate customer updates
- Coordinate projects and timelines
- Drive continuous improvement initiatives
- Escalate customer issues
- Evaluate and improve processing quality
- Maintain standard operating procedures
- Manage customer service team
- Oversee day to day fulfillment operations
- Produce operational reports
- Resolve customer complaints
- Review work schedules
- Set departmental KPIs
- Train and onboard employees
Perks/Benefits
Skills/Tech-stack
Complaint management | Customer Service | Customer Service Documentation | Customer complaint management | Data Analysis | Escalation management | KPI Management | Operating procedures | Project Management | Quality management | Service documentation | Standard Operating Procedures | Training Management | Workflow Management
Education
Regions
Countries
States
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