Technical Learning Specialist

Tasks

• Analyze support tickets and FAQs
• Build dashboards and executive reports
• Create adoption scorecards
• Cross reference training and support trends
• Identify adoption gaps
• Monitor adoption rates and KPIs
• Prepare executive adoption reports
• Prepare metrics for stakeholder reviews
• Recommend continuous improvement actions
• Transform enablement data into insights

Perks/Benefits

• N/A

Skills/Tech-stack

Azure DevOps | Dashboard Reporting | Dashboarding | Data Analysis | Data Visualization | Excel | KPI Tracking | Key Performance Indicators | Performance indicators | Power BI | Qualitative Data | Qualitative data analysis | Quantitative data | Quantitative data analysis | Ticket analysis