Service Performance & Quality Analytics - Vois
Tasks
- Analyze performance data and communicate insights
- Build automated Power BI dashboards
- Create performance reports and performance packs
- Define corrective and preventive actions
- Define service quality KPIs
- Define service readiness and acceptance criteria
- Establish KPI measurement methodologies
- Lead root cause analysis for major incidents
- Monitor SLA compliance
- Support new service introductions
- Track actions to closure
- Track incident volumes and resolution trends
Perks/Benefits
- Collaborative culture
- Continuous improvement focus
- Global multi market exposure
- Inclusive workplace
- Opportunities with senior leadership influence
Skills/Tech-stack
Cause analysis | Continuous Improvement | Data Visualization | Framework design | Incident Management | KPI Framework | KPI framework design | Microsoft Excel | Performance Analytics | Power BI | Root Cause Analysis | Root cause | SLA management | Service Performance | Service performance analytics
Education
N/A
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