Global Network Performance Lead, Emerging Products and GenAI
Gurgaon, Haryana, India
INR 1500K-2000K (estimate) Senior-level Full Time
Tasks
- Analyze operational and performance data for optimization
- Conduct risk mitigation and compliance governance
- Drive global partner portfolio performance
- Execute content moderation BPO strategy
- Explore and pilot GenAI enabled operational innovations
- Lead end to end RFP processes
- Manage partner relationships and contract management
- Monitor network performance and quality KPIs
- Negotiate BPO contracts and SLAs
- Perform contract lifecycle management
- Provide performance risk and financial reporting
- Run business reviews and audits
- Support escalation and recovery for network issues
Perks/Benefits
Skills/Tech-stack
Capacity Planning | Compliance Management | Contract Management | Data Analysis | Financial Analysis | GenAI | KPI | Network Performance | Pricing governance | Program Management | Quality management | RFP | Risk Management | Service Level | Service Level Agreement | Trust and Safety | Workforce Management
Education
N/A
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