Agent Data Quality CSC (m/f/n)
Tasks
- Analyze exception cases for manual processing
- Detect and correct erroneous data
- Ensure compliance with communication procedures
- Meet service level targets for customer satisfaction
- Participate in improvement projects and testing
- Prepare internal reports on data adjustments and cases
- Propose process improvements based on data analysis
- Provide accurate customer data to internal teams
- Report data quality progress to team leader
- Support customer service agents with quality issues
Perks/Benefits
- Career development
- Company restaurant
- Continuous learning
- Hybrid work
- Meal vouchers
- Private parking
- Work from home
Skills/Tech-stack
CRM | Customer Data | Customer portals | Customer satisfaction | Data Analysis | Data Quality | Exception management | Onboarding | Process Improvement | Report Writing
Education
Associate Degree | Bachelor of Science | High School Diploma
Regions
Countries
States
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