Enrollment & Retention Head
Metro Manila, Philippines
A PHP 540K-660K (estimate) Executive-level Full Time
Tasks
- Analyze customer data for churn risks
- Develop retention and win back strategies
- Ensure compliance with data privacy and regulations
- Handle escalations and stakeholder issues
- Improve workflows and reduce errors
- Lead enrollment and membership operations
- Maintain accurate records in CRM and policy systems
- Manage renewals and retention pipelines
- Monitor KPIs and SLAs
- Produce retention and renewal reports
- Reduce churn and improve renewal rates
- Set team goals and performance standards
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Billing operations | CRM | Churn analysis | Customer Retention | Customer Service | Customer Success | Customer lifecycle | Customer lifecycle management | Data Privacy | Data privacy compliance | Data reporting | Lifecycle Management | Membership management | Microsoft Excel | Policy Administration | Privacy Compliance | Regulatory Compliance | Renewals management | SLA management | Sales Support | Workflow Optimization
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