Lead Technical Support Engineer - AI / ML
Tasks
- Automate chat to ticket creation
- Build and validate intent workflows
- Capture chat context and attachments
- Define quality controls for AI
- Drive incident closure
- Evaluate and tune AI models
- Implement corrective actions
- Implement retrieval and answer drafting
- Improve support experience with customer insights
- Manage incident escalations
- Operationalize human in the loop workflows
- Perform root cause analysis
- Provide product technical support
- Resolve technical issues
- Support developers with APIs
Perks/Benefits
Skills/Tech-stack
API Integration | Agent Frameworks | C plus plus | Cause analysis | Cloud Computing | Incident Management | Java | LLM Evaluation | Language Models | Large Language Models | Linux | Machine Learning | Prompt engineering | Python | RAG | Retrieval-Augmented Generation | Root Cause Analysis | Root cause | Scala | Security | Ticketing systems | Unix
Education
N/A
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