IVR/Chatbot Developer, Digital CX
Jersey City, New Jersey, United States
A USD 84K-150K (estimate) Mid-level Full Time
Tasks
- Configure queues skill based routing agent profiles
- Create Genesys CX call flows
- Create technical documentation and user guides
- Debug and troubleshoot chatbot IVR issues and bugs
- Design develop implement Genesys CX contact center IVR applications
- Develop chatbot integrations with platforms and backend systems
- Implement conversational interfaces
- Integrate Genesys Cloud CX with CRM web services databases third party systems
- Optimize Genesys configuration performance
- Participate in application development enhancements
- Perform code reviews and follow best practices
- Tune chatbot speed and responsiveness
Perks/Benefits
Skills/Tech-stack
API | AWS Lex | Agent Profile | Architect | Call Routing | Call flow | Cloud CX | Debugging | Genesys CX | Genesys Cloud | Genesys Cloud CX | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Node.js | Python | Queue configuration | SDK | Scripting | Skill-based routing | Troubleshooting | Workflows
Education
N/A
Roles
Regions
Countries
States
Cities
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