Principal Engineer - Contact Center AI Transformation & Cloud Optimization
Tasks
- Create modernization roadmap
- Create reference architectures
- Define technology vision
- Deliver investment recommendations
- Design agent assist solutions
- Design intelligent routing
- Develop executive ready roadmaps
- Drive architecture strategy
- Establish engineering standards
- Implement self-service automation
- Influence cloud data platform strategies
- Lead Amazon Connect architecture
- Lead conversational AI architecture
- Mentor engineers and architects
- Partner cross-functional teams
- Promote responsible AI practices
- Set governance models
- Support AIOps strategy
- Support FinOps strategy
Perks/Benefits
- 401k
- Adoption Assistance
- Employer-funded retirement plan
- Healthcare (Medical Dental Vision)
- Life insurance
- Long-term disability
- Paid Holidays
- Paid vacation
- Parental leave
- Safe leave
- Short-term disability
- Sick leave
Skills/Tech-stack
AI orchestration | API Gateway | API first | AWS Lambda | Agentic AI | Amazon Bedrock | Amazon Connect | Amazon Lex | Amazon Q | Apache Spark | Contact Lens | Conversational AI | Data Governance | Data Pipelines | Databricks | DynamoDB | Generative AI | Intelligent routing | Kinesis | Lakehouse | Language Models | Large Language Models | MLOps | Machine Learning | Microservices | Privacy | Prompt engineering | Regulatory Compliance | Retrieval-Augmented Generation | Security | Self-Service | Self-service automation | Service automation | Snowflake
Education
N/A
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