Associate Director, US CRM AI Lead
US159 NJ Titusville - 1125 Trenton-Harbourton Rd, United States
USD 137K-235K Mid-level Full Time
Tasks
- Coordinate with global partners on CRM initiatives and enterprise solutions
- Define US AI strategy for CRM
- Define agentic system roadmap for regulated workflows with legal privacy compliance
- Develop CRM AI roadmap for enhancements simplification automation and predictive capabilities
- Embed AI readiness criteria into CRM implementation plan
- Identify opportunities for AI driven automation and intelligent orchestration
- Manage consultant partners for CRM strategy and execution
- Manage vendor partnerships for CRM capabilities and roadmap impact
- Measure and report return on investment for CRM AI capabilities
- Own CRM AI enabled workflows and user experience expectations
- Support end to end customer journeys across functions
- Translate business goals into AI use cases and requirements
Perks/Benefits
- 401k
- Employee coaching
- Hybrid work
- Life insurance
- Long-term disability
- Medical/Dental/Vision insurance
- Paid sick time
- Paid vacation
- Parental leave
- Retirement plan
- Short-term disability
- Team leadership
- Volunteer leave
- Work, Personal and Family Time
Skills/Tech-stack
Artificial Intelligence | Budget Management | CRM | Compliance Management | Data Privacy | Data Quality | Data Science | Data integration | Data reporting | Intelligent routing | Language Processing | Machine Learning | Marketing segmentation | Natural Language | Natural Language Processing | Next Best Action | Predictive Analytics | Return on Investment | Salesforce | Veeva | Workflow automation
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
AI Lead | CRM AI Lead | Data Science | Data Science Manager | Lead | Manager
Regions
Countries
States
Cities
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