Sr Staff Product Operations Manager
Mountain View, California; San Francisco, California
USD 199K-274K Senior-level Full Time
Tasks
- Advise executive leadership on investments
- Align budgets with finance
- Analyze resource allocation unit economics
- Build automation triage improvements
- Build dashboards for support effectiveness
- Create data driven stakeholder narratives
- Define KPI frameworks for support
- Define operational engagement model
- Develop support coverage models
- Enhance support workflows
- Govern product lifecycle milestones
- Identify process bottlenecks
- Lead product development lifecycle transformation
- Model headcount and capacity
- Scale global support operations
- Support quarterly annual planning cycles
- Synthesize organizational data signals
- Track customer experience across support channels
- Translate engineering velocity into market impact
- Translate operational pain points to product requirements
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | Capacity Planning | Dashboarding | Data Analysis | Go-to-market | Jira | KPI Development | Looker | Process Improvement | Program Management | SQL | Salesforce | Tableau | Technical program management | Unit economics | Zendesk
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
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