Customer Care Representative- Health Plan Enrollment
Tasks
- Assist members with enrollment changes
- Assist members with plan selection
- Document customer interactions
- Escalate complex inquiries
- Explain coinsurance
- Explain copays
- Explain deductibles
- Explain health plan benefits
- Explain out of pocket costs
- Explain premiums
- Handle inbound calls
- Handle qualifying life events
- Maintain HIPAA compliance
- Meet customer service metrics
- Meet productivity metrics
- Meet quality metrics
- Research enrollment issues
- Resolve enrollment issues
- Verify coverage
- Verify eligibility
- Verify enrollment status
Perks/Benefits
- 401k retirement plan
- Employee assistance program
- Health savings account
- Life insurance
- Long-term disability
- Medical/Dental/Vision
- Paid time off
- Short-term disability
- Transportation benefits
Skills/Tech-stack
Coverage Verification | Customer Service | Data entry | Eligibility verification | Enrollment Status Verification | HIPAA compliance | HMO Plans | Health insurance | Health insurance terminology | Insurance terminology | KPI Tracking | Medicare | Problem Solving | Research
Education
N/A
Regions
Countries
States
Cities
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