Customer Experience Analytics Senior Lead -
NC-CHARLOTTE (BALLANTYNE), United States
USD 114K-172K Senior-level Full Time
Tasks
- Analyze Voice of the Customer data
- Build and maintain data dashboards
- Collaborate with cross functional CX teams to shape recommendations
- Enhance CX survey content and reporting
- Extract competitive insights from syndicated data
- Identify drivers of customer experience
- Improve CX performance tools and processes
- Measure impact of improvement initiatives
- Present insights to executive leaders
- Respond to ad-hoc stakeholder requests
- Synthesize customer feedback into actionable insights
Perks/Benefits
- 401k matching
- Disability insurance
- Life insurance
- Medical/Dental/Vision insurance
- Paid Holidays
- Paid time off
- Wellness programs
Skills/Tech-stack
Artificial Intelligence | Competitive Intelligence | Customer Experience | Customer experience analytics | Data Analysis | Data Integrity | Data Mining | Data Visualization | Data dashboards | Executive reporting | Experience Analytics | Microsoft Excel | Performance Measurement | PowerPoint | Qualtrics | Survey design | Voice of the Customer
Regions
Countries
States
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