Customer Service Representative - Hosted Fulfillment

Tasks

• Answer employee questions via Slack
• Build servers and manage accounts using custom tools
• Customize customer DMS configuration
• Handle data transfers
• Log customer interactions in CRM
• Manage and schedule customer appointments
• Participate in meetings and provide team feedback
• Remove desktop program and data from physical devices
• Support training for other departments
• Troubleshoot customer issues using internal resources
• Update internal resources

Perks/Benefits

• N/A

Skills/Tech-stack

Account Management | Adobe Creative | Adobe Creative Cloud | Adobe Photoshop | CRM | Creative Cloud | Data transfer | Microsoft Office | Multitasking | Server Administration | Slack | Time management | Troubleshooting | Verbal communication | Written communication