Head of AI Operations
Cannon Street, London, United Kingdom
GBP 55K-90K (estimate) Executive-level Full Time
Tasks
- Build data and measurement foundations
- Challenge engineering and maintain output standards
- Define and drive automation roadmap
- Deliver operations automation across KYC payments and back office
- Develop AI operations team capability
- Lead conversational AI platform configuration and optimization
- Manage stakeholder partnerships across technology data and AI
- Own AI client servicing automation
- Set technical direction for AI delivery
Perks/Benefits
- Flexible benefits
- Gym membership contribution
- Life insurance
- LinkedIn Learning access
- Onboarding program
- Paid time off
- Parental leave support
- Private medical cover
- Volunteer time off
Skills/Tech-stack
API Integration | Agentic AI | Artificial Intelligence | Automation | Conversational AI | Data analytics | Genesys | Intercom | KYC | Language Models | Language Processing | Large Language Models | Machine Learning | Natural Language | Natural Language Processing | Payments | Retrieval-Augmented Generation | Salesforce Service | Salesforce Service Cloud | Service Cloud | Speech Recognition | Voice AI | Zendesk
Education
N/A
Roles
AI | AI Operations Lead | Head | Head of AI | Head of AI Operations | Lead | Operations | Operations Lead
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