Cloud Support Engineer – Backup & Disaster Recovery
Tasks
- Collaborate with engineering to resolve issues
- Develop knowledge base articles
- Educate customers on best practices
- Maintain customer documentation
- Participate in health check meetings
- Provide product feedback to engineering
- Reproduce and investigate technical problems
- Respond to customer requests
- Troubleshoot complex issues
Perks/Benefits
Skills/Tech-stack
Access Management | Amazon Web Services | Backup | Cloud platform | Computing | Data Protection | Database Concepts | Disaster Recovery | Google Cloud | Google Cloud Platform | Identity and Access Management | Identity and access | Infrastructure as Code | Microsoft Azure | Storage | Technical Support | Terraform | Ticketing systems | Web Services | “as-code”
Education
N/A
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