Manager 2, Premier Support Engineering
Tasks
- Coach and mentor Premier Support Engineers
- Handle employee relations issues
- Improve productivity process and procedure
- Lead high priority escalation collaboration
- Manage and develop Premier Support Engineers
- Oversee performance reviews and performance plans
- Partner with support leadership on team projects
- Provide technical support through demos and presentations
- Reproduce and troubleshoot client issues
- Resolve escalations from team members
Perks/Benefits
- Best in class onboarding
- Career pathing
- Continuous professional development
- Employee stock purchase plan
- Global benefits
- Hybrid workplace
- Inclusive culture
- Mentor and buddy program
- Product training
Skills/Tech-stack
Education
N/A
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