Operational Analyst - Verint Analytics & Performance Configuration
Tasks
- Configure KPIs scorecards performance hierarchies dashboards
- Configure Speech and Text Analytics categories rules tagging structures taxonomies
- Gather analyze and document business and functional requirements
- Maintain configuration and governance documentation
- Maintain documentation for auditability and knowledge transfer
- Participate in functional and regression testing for configurations
- Support enterprise governance for configuration naming versioning change management
- Translate business operational and performance requirements into system configurations
Perks/Benefits
- 401k employer match
- Career development
- Educational assistance
- Flexible vacation policy
- Health benefits
- Leadership development academies
- Remote work
- Technical development academies
- Travel up to 10 percent
- Work flexibility
Skills/Tech-stack
Analytics | Change Management | Configuration Management | Dashboards | Documentation | KPI | Performance Management | Regression testing | Speech and text analytics | Taxonomy | Text Analytics | Versioning
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Business Administration | Bachelor of Science in Information Systems
Roles
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