Data Analyst (Customer Experience Management – CXM/CEM)
Taguig, Metro Manila, Philippines
PHP 444K-456K (estimate) Mid-level Full Time
Tasks
- Analyze customer journey data to identify CX pain points
- Automate recurring CX reports
- Build and maintain CX dashboards and reports
- Communicate data insights to stakeholders
- Ensure data accuracy and consistency across CX metrics
- Monitor customer behavior and support metrics
- Perform root cause analysis on customer complaints
- Support performance tracking for CX initiatives and experiments
Perks/Benefits
Skills/Tech-stack
Business Intelligence | Cause analysis | Customer Analytics | Customer Experience | Customer Experience Management | Data Automation | Data Quality | Data Visualization | Excel | Experience Management | Power BI | Python | Root Cause Analysis | Root cause | SQL | Tableau
Education
Roles
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