Analytics DEM Tool
New Cairo City, Cairo Governorate, Egypt
A USD 93K-120K (estimate) Mid-level Full Time
Tasks
- Analyze DEM platform data
- Build and maintain dashboards and reports
- Define analytics requirements with ITSM teams
- Identify automation opportunities
- Identify trends and anomalies
- Improve reporting data quality
- Interpret digital employee experience metrics
- Maintain analytics documentation
- Measure and report XLA metrics
- Monitor endpoint performance and application health
- Perform root cause analysis
- Present findings in service reviews
- Recommend service improvements
- Support incident problem and change management with analytics
- Translate technical data into business reports
Perks/Benefits
- N/A
Skills/Tech-stack
API | Application Performance Monitoring | Application performance | Automation | Cause analysis | Change Management | Dashboarding | Data Analysis | Data Visualization | Endpoint Monitoring | Experience Analytics | ITSM | Incident Management | KPI Reporting | NexThink | Performance Monitoring | Power BI | Problem Management | Reporting | Root Cause Analysis | Root cause | Scripting | Systrack | User Experience | User experience analytics
Education
N/A
Roles
Analyst | Analytics | Analytics Specialist | Data Analyst | Specialist
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