Agentic AI Engineer (ITSM & Enterprise Automation)
Tasks
- Automate IT service delivery
- Build Agentic AI workflows
- Configure AI agents for incidents and requests
- Create knowledge ingestion pipelines
- Design AI driven IT operations
- Develop AI functions for classification and summarization
- Develop agentic apps and execution flows
- Ensure security least privilege and secret management
- Implement conversational AI self service
- Implement event driven integrations with webhooks
- Integrate ITSM and enterprise systems
- Lead architecture for agentic AI use cases
- Monitor workflow execution and performance analytics
- Provide technical leadership for automation and self service
- Troubleshoot integrations and authentication issues
Perks/Benefits
Skills/Tech-stack
API Authentication | API authorization | Asynchronous Workflows | Authentication | Authorization | Change Management | Contact center | Conversational AI | Dataverse | Endpoint Management | Error Handling | Event Driven | Event-driven architecture | Graph API | IT Service Management | IT service | Idempotency | Incident Management | JSON | JavaScript | Knowledge Management | Knowledge ingestion | Microsoft 365 | Microsoft Graph | Microsoft Graph API | NexThink | OAuth | OAuth 2.0 | Okta | Power Apps | Power Automate | Power BI | Power Platform | Powershell | Prompt engineering | Python | REST API | Request Management | Retrieval-Augmented Generation | SOAP API | SailPoint | Service Level | Service Level Agreements | Service Management | ServiceNow | Vector Databases | Webhooks | Workflow Orchestration | Zoom Contact Center
Education
N/A
Roles
AI | AI Engineer | AI Ops Engineer | Automation Engineer | Engineer | IT | IT Automation Engineer | Ops Engineer
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