Director Customer Analytics
Columbus OH - Arena District, United States
USD 160K-240K Executive-level Full Time
Tasks
- Build predictive customer insights
- Collaborate with customer experience and operations teams
- Create value based prioritization frameworks
- Design customer segmentation and churn modeling
- Develop customer data strategy and governance
- Embed customer insights into prioritization and planning
- Establish KPIs dashboards and operating rhythms
- Lead customer analytics roadmap
- Lead customer analytics team
- Model customer satisfaction and CSAT drivers
- Oversee customer data platforms
- Partner with marketing IT and finance on customer improvements
- Translate analytics findings into executive insights
Perks/Benefits
- N/A
Skills/Tech-stack
CSAT | Churn modeling | Customer Analytics | Customer Experience | Customer Segmentation | Customer experience analytics | Dashboards | Data Cataloging | Data Governance | Data Lineage | Data Management | Data Operations | Data Quality | Data Storytelling | Experience Analytics | KPI Development | MDM | Master Data | Master Data Management | Predictive Modeling | Program Management | Project Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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