SASE Operations and Support Engineer
Tasks
- Assign or escalate requests to support teams
- Collect client logs and PCAPs for investigations
- Coordinate deployment schedules and update deployment reports
- Create and maintain SOPs KBAs and troubleshooting guides
- Create and track change requests and deployment entries
- Create knowledge base articles for SDWAN and Private Access
- Execute testing for SASE ZTNA and publishing controls
- Maintain Rally user stories and task boards
- Maintain network flow and architecture diagrams
- Monitor dashboards and escalate abnormal behavior
- Review security alerts and coordinate with CyberOps
- Rotate API service account tokens and manage RBAC tokens
- Run and schedule reports from templates
- Support Netskope packaging and enterprise deployments
- Track identity provisioning migrations from ADImport to SCIM and Okta
- Triage incoming issues from service teams
- Troubleshoot applications and support TAC case workflows
- Validate application behavior after connector updates
Perks/Benefits
- N/A
Skills/Tech-stack
API tokens | AWS | Active Directory | Azure | Azure Publisher Connectivity | CHG | Change Management | Conditional Access | DARTID | DLP | MECM | MECM Packaging | Malware analysis | NPA | Netskope | Netskope Packaging | Okta | PCAP | RBAC | Rally | SASE | SCIM | SWG | Token Rotation | ZTNA | Zero Trust
Education
N/A
Regions
Countries
States
Cities
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