Senior Professional Services Engineer (AI / Chatbot)
Tasks
- Conduct business analysis for client requirements
- Configure AI driven applications
- Develop and optimize chatbot and knowledge assistant solutions
- Implement NLU for conversational interfaces
- Integrate ACD IVR ASR and CRM systems
- Lead AI bot design and development
- Maintain and optimize generative and legacy bot models
- Maintain documentation and processes post handover
- Manage change control and risk analysis
- Mentor and lead managed services teams
- Oversee end to end project rollouts
- Provide client consultations and technical expertise
Perks/Benefits
Skills/Tech-stack
ACD | API Integration | ASR | Artificial Intelligence | Automation | Business Analysis | CRM Integration | Change Management | Chatbots | Contact center | Contact center KPIs | Conversational AI | Generative AI | IVR | Knowledge Management | Language Processing | NLU | Natural Language | Natural Language Processing | Project Management | Risk Analysis
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Information Systems | Master of Science
Roles
AI | AI Engineer | Engineer | Professional Services Engineer | Services Engineer
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