Analytics & Insights Manager
Tasks
- Analyze repair order data
- Build business insights from analytics
- Define data requirements and validate insights
- Develop customer success strategy roadmap
- Develop reports dashboards and presentations
- Identify customer behavior trends and pain points
- Interpret customer sentiment across data sources
- Predict customer service retention likelihood
- Translate analytics into stakeholder narratives
- Use churn prediction and segmentation models
Perks/Benefits
- Back up child care option
- Child care support
- Employee resource groups
- Flexible family care days
- Holiday pay
- Medical, dental & vision coverage
- Paid leave for community service
- Paid parental leave
- Paid time off
- Tuition assistance
- Vehicle discount program
Skills/Tech-stack
Automl | Cloud Storage | Data Science | Google BigQuery | Machine Learning | Python | R | SQL | Vertex AI
Education
Roles
Analytics | Analytics Manager | Business Analytics Manager | Manager
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