Agent Data Quality CSC (m/f/n)
Tasks
- Analyze exception cases for manual processing
- Detect and correct erroneous data
- Ensure compliance with communication guidelines
- Meet service level targets
- Participate in CRM testing
- Prepare internal data reports
- Propose process improvements
- Report status to team leader
- Resolve complex customer requests
- Support agents with quality issues
- Validate customer and sales data
Perks/Benefits
Skills/Tech-stack
CRM | Customer Service | Data Analysis | Data Quality | Data Validation | Process Improvement | Reporting
Education
Regions
Countries
States
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