Voicebot & Chatbot Business Lead - Full Remote Portugal

Tasks

• Adapt roadmap based on performance data
• Collaborate with platform and implementation teams
• Define chatbot and voicebot roadmap
• Ensure requirements quality for implementation
• Identify conversational AI innovation opportunities
• Lead and mentor junior team members
• Manage stakeholder expectations
• Own chatbot and voicebot strategy
• Track performance metrics and efficiency
• Translate business requirements into User Stories

Perks/Benefits

• Fully remote
• Team leadership

Skills/Tech-stack

Business Requirements | Chatbot | Conversational AI | Customer Service | Data Analysis | Intent Recognition | NLP | NLU | Performance Metrics | Product Management | Product Ownership | Roadmap planning | Routing logic | Stakeholder management | UX Design | User stories | Voicebot