Lead Business Analyst (Contract)
Tasks
- Analyze resolution quality and failure patterns
- Assess impact of prompts and knowledge sources
- Identify recurring customer friction patterns
- Identify systemic patterns across clients use cases and channels
- Lead conversation level analytics
- Perform DSAT and voice of customer root cause analysis
- Produce decision grade recommendations for AI optimization
- Serve as subject matter expert for conversational AI analytics
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Cause analysis | Customer Experience | Data Analysis | Knowledge Management | Prompt engineering | Root Cause Analysis | Root cause | Voice of Customer
Education
N/A
Roles
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