Operations Support Engineer
Tasks
- Analyze operations statistics
- Analyze product runtime environments
- Conduct problem determination
- Coordinate with teams for problem resolution
- Create preventive measures
- Develop operations guides
- Ensure 24/7 support
- Implement improvement plans
- Maintain system configuration documentation
- Manage application and security incidents
- Manage operations team
- Monitor system performance
- Present findings to stakeholders
- Report and escalate incidents
- Resolve issues to meet SLA
- Resolve technical issues
- Set up AWS Quick environment
- Write status and progress reports
Perks/Benefits
- 24 7 on call coverage
- Collaboration with cross-functional teams
- Stakeholder reporting and visibility
Skills/Tech-stack
APM | AWS | Access Control | Access Management | Agile | Ansible | Application Monitoring | Application Performance Monitoring | Application performance | Automation | Azure | CI/CD | Change Management | Cloud platform | CloudWatch | Data Lakes | DevOps | Escalation | Google Cloud | Google Cloud Platform | ITSM | Incident Management | Incident reporting | Information security | Infrastructure Management | Monitoring | Performance Monitoring | Privileged Access | Privileged Access Management | RAG | Scripting | Security and Access Control | Security and access | Terraform | Test-Driven | Test-Driven Development | Tool-Calling | Workflow automation
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