Director, Triage & Student Enrollment Services
El Centro Campus, United States
USD 92K-92K Executive-level Full Time
Tasks
- Define performance metrics and accountability
- Deliver student first communication strategy
- Design onboarding training and professional development
- Enhance systems SIS queue platforms CRM tools with IT
- Establish service delivery standards
- Execute college triage strategy
- Implement solutions to reduce wait times
- Improve conversion from inquiry to enrollment
- Lead centralized service model
- Lead coach and develop triage specialists
- Manage queue intake routing and warm handoffs
- Monitor KPIs including wait time and service times
- Optimize staffing models and scheduling
- Oversee triage operations
- Partner with admissions financial aid success coaching and recruitment
Perks/Benefits
Skills/Tech-stack
Bilingual communication | Call Center | Call center management | Cross-functional | Cross-functional leadership | Customer Relationship Management | Customer relationship | Data Analysis | Enrollment Management | Functional leadership | Information Systems | Key Performance Indicators | Performance Management | Performance indicators | Project Management | Queue management | Relationship Management | Service Operations | Staff scheduling | Student Information Systems
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Related jobs
-
Associate Director, Integrated Analytics - Asundexian USD 143K-214KAI | Claims data | Claims data analysis | Competitive Analysis | Data AnalysisDental insurance | Health insurance | Paid time off | Relocation assistance | Retirement planMid-level Full TimeWhippany, New Jersey, US13h ago
-
Director of Quantitative Insights USD 158K-218KData Analysis | Data Integrity | Market Research | Measurement frameworks | Mixed methods401k matching | Dental insurance | Flexible working arrangements | Life insurance | Medical insuranceExecutive-level Full TimeWashington DC, United States22h ago
-
Senior Regional Director, Fulfillment Operations USD 209K-285K5S | Budget Management | Capacity Planning | Chain management | Change Management401k match | Employee discounts | Employee resource groups | Health and wellness benefits | PTOSenior-level Full TimeNewark, NJ, United States; Phoenix, AZ, …1d ago
-
Account targeting | Data Analysis | Field Sales | Field Sales Analytics | HCP Targeting401k | Long-term incentive programs | Medical/Dental/Vision insurance | Paid time offMid-level Full TimeFlorham Park, NJ, United States1d ago
-
Account targeting | Business Analytics | Excel | Financial Analysis | HCP Targeting401k | Dental insurance | Health insurance | Long-term incentive program | Paid time offMid-level Full TimeMettawa, IL, United States1d ago
-
Senior Manager, Analytics USD 140K-160KAnalytics | Artificial Intelligence | Automation | Customer Data | Data AnalysisDental coverage | Employee discounts | Employee equity | Medical coverage | Pet insuranceSenior-level Full TimeRemote - United States R1d ago
-
Director, Analytics USD 139K-160KArtificial Intelligence | Data Analysis | Data Manipulation | Data Visualization | Excel401k | Hybrid work | Medical, dental, and vision insurance | Paid time offExecutive-level Full TimeGA, United States1d ago
-
Director, Tech Strategy & Data Engineering USD 230K-280KAudit management | Backlog Management | Change governance | Contingency Planning | Enterprise Reporting401k matching | Dental insurance | Employee assistance program | Fitness programs | Gym reimbursementExecutive-level Full TimeNew York, NY, United States1d ago
-
Director of Enrollment Reporting & Analytics USD 83K-120KBanner | Data Analysis | Data Querying | Data Transformation | Data VisualizationFlexible spending accounts | Retirement plans | Tuition assistance | Tuition discountsExecutive-level Full TimeWhite Corners, United States1d ago
-
Behavioral Science | Data Analysis | Data analytics | Forecast model development | Forecasting401k plan | Employee assistance program | Flexible time off | Global shutdown | Health coverageMid-level Full TimePrinceton Pike - NJ, United States1d ago
-
Director, Epidemiology & RWE Analytics USD 202K-275KClinical Trial Design | Clinical trial | Data Analysis | Endpoint validation | EpidemiologyCaregiver leave | Health insurance | Medical leave | Paid Holidays | Paid personal daysExecutive-level Full TimeUS CA San Diego, United States1d ago
-
Associate Director, Marketing Analytics - Rheumatology USD 137K-261KData Modeling | Forecasting | KPI Development | Machine Learning | Marketing Mix401k | Dental insurance | Long-term incentive programs | Medical insurance | Paid time offMid-level Full TimeMettawa, IL, United States4d ago
-
Director, Revenue Analytics USD 151K-189KBigQuery | Business Intelligence | Data Warehousing | Excel | ForecastingCareer development opportunities | Coaching opportunities | Health and welfare benefits | Hybrid work model | Paid time offExecutive-level Full TimeWaltham or Boston, MA4d ago
-
Director, B2B Data Strategy & Revenue Analytics USD 140K-160K6sense | Attribution | CRM Data Sync | CRM data | Campaign Taxonomy401k matching | Extended holiday break | Flexible schedules | Life insurance | Medical/Dental/Vision insuranceExecutive-level Full TimeRemote, United States R4d ago
-
A/B | A/B Testing | Agentic AI | Agile | B testingBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersExecutive-level Full TimeWilmington, DE, United States4d ago
-
Director Value Enablement & Optimization USD 177K-296KBusiness Analytics | Business Intelligence | Cross-Functional Collaboration | Cross-functional | Data AnalysisExecutive-level Full TimeNew York City, New York (150 …4d ago
-
Algorithmic trading | C++ | Cost analysis | Data Analysis | Data QualityExecutive-level Full Time1585 Broadway- NY, United States4d ago
-
Director of AI Engineering USD 201K-335KArtificial Intelligence | Audit Readiness | CI/CD | Compliance | Data-Driven Decision MakingExecutive-level Full TimeBuffalo, NY, United States4d ago
-
Associate Director, Contract Analytics USD 152K-228KChargeback data | Chargeback data extraction | Contract data | Contract data integration | Data analytics401k | Annual bonus | Annual equity awards | Commuting subsidy | Educational assistanceMid-level Full Time5000 - Vertex US - Fan … R4d ago
-
Analytics | Credit Risk | Data Analysis | Data Modeling | Executive CommunicationExecutive-level Full TimeMcLean, VA, United States4d ago
-
Data Analytics Director USD 116K-199KArtificial Intelligence | Automation | Dashboards | Data Analysis | Data ModelingFertility benefits | Flexible PTO | Mental health coverage | Paid parental leave | Paid volunteer time offExecutive-level Full TimeMinneapolis, MN, United States4d ago
-
Director, Embedded Systems Engineering USD 200K-275KAnalog circuit | Analog circuit design | Assembly | Bare Metal | C SharpComprehensive benefits package | International travel | On-site work | Relocation assistanceExecutive-level Full TimeHauppauge, United States4d ago
-
Analytics Strategy | Change Management | Data Analysis | Data Governance | Data ValidationExecutive-level Full TimeUnited States R5d ago
-
Business Intelligence | Cross-functional | Cross-functional leadership | Data Governance | Data Modeling401k | Baby bonding leave | Commuter benefits | Disability insurance | Employee referral programMid-level Full TimeUS Remote R5d ago
-
Sr. Director, Reporting & Analytics - Patient Services USD 143K-190KAcceptance criteria | Cause analysis | Cloud Storage | Data Requirements | Data ScienceExecutive-level Full TimeMason, OH, United States5d ago