Customer Journey Expert/Squad master – (GenAI) Chat

Tasks

• Align stakeholders and manage communication
• Analyze chat search call data
• Conduct risk cycles and risk assessments
• Develop chat customer journeys
• Drive compliant chatbot adoption
• Guide squad delivery and operational excellence
• Improve chat model with risk awareness
• Optimize channel orchestration
• Partner with stakeholders to validate features

Perks/Benefits

• 36-hour workweek
• Attractive pension scheme
• Broad growth opportunities
• CSR days
• Coaching
• Culture of ownership
• Diversity leave
• Holiday payment
• Hybrid working
• Individual savings contribution
• Learning budget
• Mobility card
• Paid leave
• Thirteenth month salary

Skills/Tech-stack

Change Management | Chatbot Development | Compliance | Conversational AI | Data Analysis | Data Modeling | Generative AI | Machine Learning | Orchestration | Risk Management