Software Technical Account Manager - Wichita, Kansas
Tasks
- Capture workflow challenges and customer feedback
- Conduct customer reviews for technical health and adoption
- Coordinate deployments and adoption
- Deliver advanced product training and technical education
- Design configure test and implement solutions
- Develop understanding of customer workflows
- Diagnose and resolve complex technical issues
- Identify adoption barriers and recommend best practices
- Improve efficiency product utilization and operational effectiveness
- Lead troubleshooting and root cause analysis
- Maintain customer facing documentation and best practices
- Manage customer escalations
- Monitor customer health adoption and performance metrics
- Own customer technical relationships
- Provide data reporting and analytics support
- Provide guidance on integrations and usage patterns
- Provide technical delivery and support
- Support AI powered capability adoption
- Support knowledge transfer and operational readiness during deployments and upgrades
- Support onboarding and transition to steady state
- Support onsite deployments training and troubleshooting
Perks/Benefits
- 401k employer match
- Discretionary paid time off
- Emotional and mental wellness support
- Fitness programs
- Learning and development programs
- Medical, dental, vision plans
- Paid parental leave
Skills/Tech-stack
AI-powered applications | Analytics | Cause analysis | Cloud Computing | Customer adoption | Dashboards | Data integration | Deployment support | Networking | Power BI | Reporting | Root Cause Analysis | Root cause | SQL | SaaS | System Integration | Troubleshooting
Education
N/A
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