Data Center Manager, DCO
Tasks
- Act as call leader
- Assign tickets to technicians and operators
- Coordinate hardware logistics
- Develop career paths for employees
- Diagnose hardware and network issues
- Ensure SLAs compliance
- Improve workflows and throughput
- Lead process improvement and automation
- Maintain on-call schedule
- Manage data center operations teams
- Manage day-to-day data center operations
- Manage large-scale outages
- Manage shift arrangements
- Manage ticket queues
- Oversee operational KPIs and metrics
- Prioritize trouble tickets
- Recommend and document policies and procedures
- Recruit and train data technicians
- Update internal tools
Perks/Benefits
- 401k matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Skills/Tech-stack
Amazon Web Services | Automation | Call Support | Client-Server | Client-server systems | Data center | Data center operations | Hardware Diagnostics | Incident Management | Linux | Network Diagnostics | Networking | On-Call | On-call support | Outage Management | Performance Metrics | Queue management | SLAs | Server systems | System Administration | Technical writing | Troubleshooting | Web Services
Education
Regions
Countries
States
Cities
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